FAQ's - Mismatched Shoes
*NZ sales only

Frequently Asked Questions

Sale Items

Please order sale items carefully as we cannot offer refunds.Size Guide.

How do I know what size to order?

As shoe sizes can greatly vary from brand to brand, I definitely recommend you take the time to measure your foot & refer to our size chart. With a bare foot, place your heel against a wall/door. Measure from the wall/door to the tip of your longest toe. Compare to our chart to confirm the size you should purchase.
Our range of flat shoes ‘Chocolaticas’ is a more generous fit than other brands on the market, and they are a wider fitting shoe. Size Guide.

What happens if the shoes arrive & they are the wrong size?

Even with careful ordering this sometimes happens. Its no problem to exchange for a different size. The rules are pretty ‘standard’, You need to contact us to let us know what the problem is before returning your shoes, and select a new pair from the sizes/designs we have in stock at the time.
You need to cover the return courier both ways and the shoes must be returned to us in the condition we sent them to you :)

What are they made of?

They have a rubber sole & a 100% polyester fabric upper. They have  a ‘soft, canvas’ type feel. very comfy! They are waterproof.

How do I clean them?

If your shoes are dry, an eraser can remove small marks. If this doesn’t move it, I recommend using a baby wipe on your shoes. If they really are still a bit grubby, wash with a small soft nail brush, a little bit of Sards Wonder Soap, warm water & gently wash in the tub. Put them in the sun or hot water cupboard to dry…..Ta Da!!! They wash up wonderfully

I can’t see my size or the design I wanted, can it be ordered for me?

No sorry :( One of the fun things about these shoes is that when a new design is made once they sell out its gone! They really do become collectors editions. Sometimes we are lucky enough to be able to get a repeat of popular designs, but can never promise anything. The advice I have is if you see it, LOVE it, buy it……In our shoe world, you snooze, you lose !

How long will they take to arrive?

We send your shoes by courier & expect them to take 1-3 days depending on your address.

Do you sell gift vouchers?

Yes we do, please email or call us to arrange purchasing. Contact Us